Refund Policy

• The returned item is still in its original and saleable condition and packaging
• There must be a receipt or proof of purchase
• Any return postage and initial postage will be covered by the customer
• The return or refund request is within 14 days of the product being dispatched from our warehouse for completed orders

All returned items will be inspected to meet the above terms and require approval by Cardboard Madness before a refund can be initiated. 

Any returns found to have been opened, used or damaged will not be eligible for a refund, and will be held until the customer pays the shipping fee to have the item returned.

If return shipping fees are not paid by the customer within 30 days of being received by Cardboard Madness, the product will be considered abandoned. 

Items can be returned by post to our return postal address:

Cardboard Madness

As soon as the item is received, the refund can be initiated to the payment details used to make the initial order. 

Any refunds will be processed via the original form of payment. 

Please note that your financial institution may need an extra 3 - 5 business days to clear the funds back into your account. 

There will be a 6% fee for cancellations or returns for orders paid with Afterpay. 

If you have any questions at all, please contact our customer service team at sales@cardboardmadness.com